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Support Policy


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Kinetic IS Software Support Policy

Kinetic IS provides a purchasable Support Package for all of its software at the rate of 18% per year.

The Amount for the support is based on the original purchase price.
The term of the support is one year starting from the original purchase date.
Support includes free program upgrades that are released within the support period as well as limited free phone and email support. Bug fixes are available to all users. Notifications of upgrades or fixes will be done through email.
Kinetic IS reserves the right to charge for phone support when we feel that it is being abused. The client will be notified if this is the case and any potential billing will be discussed beforehand.
Purchase of a Support Package is not required and support is available to clients, who have not purchased our support package, at the following rates:
  $165.00 per hour USD
  $165.00 per hour CAD

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